Frequently Asked Questions
Everything you need to know about shopping with Topshop.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 28-day return period from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, Topshop ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend checking your measurements against our charts, as sizing can vary between different styles and fits.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna.
Can I change or cancel my order after it's placed?
Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order is confirmed. You can, however, return the items once they arrive.